One of the keys to success is seeing where you want to go before you get there. Businesses all have dreams and goals. One of the biggest differences is in their ability to integrate what

Almost everyone I know made New Year’s resolutions for their business life as well as their personal life. Now that 2017 is in its second month some businesses and individuals have forgotten about their resolutions as

Once upon a time …. Was the way many a story began a long time ago. Today history is just as important but the packaging is a changing. When you tell your story you need to

One of my favorite attributes in others is to be curious. Always trying to explore: a new lesson, a new skill, a new place. Never staying in the same place, never being satisfied, and always looking

  I have written before about the importance of empathy which includes showing concern for others thoughts, feelings and emotions. Listening more and exposing your feelings to another are a few ways someone will see you

  The other side of the coin is when rules pervade and authority to make a decision is only for a select few and they are never available. These type of occurrences I have defined as

Have you ever been in a situation where the service interaction is just the way you wanted it? The company follows up on your requests and makes the transaction go smoothly. Even if there is a

Athletes usually go where they can make the most $$$’s. They desire to be the star and do not put much emphasis on sharing credit. I found it fascinating when Kevin Durant turned down more money

It has been over 51 years since the city of Cleveland celebrated a professional sports championship! Now, the streak of futility has ended….finally!!! When one examines what led to the championship, the key element that comes

  Everyone today is centered around big data. Analysis is based on more and more information. The thinking is the more information you have the better your ability to make the correct decision. More is better

I work with several companies who have had much good fortune. Their growth is a cause for celebration. However, sometimes they just act as if the next goal is what is important, and forget what they

It’s easy to describe a person’s personality. They are smart, outgoing, active, and kind. These are just a few qualities that make up a person’s being. Why then is it so hard for a company to

Is it a big deal if you are not consistent in every way? Let’s remember that your customer can see you 24/7. Everything you do matters! From answering the phone, to your website, to your contracts,

Consumers are changing service providers at record rates. Whether it is TV, phone, banks, wireless or internet carriers; people are changing. The interesting part of the story is 80% of those who decided to switch said

The world has changed and with it has come the growth of entrepreneurship. People are thinking differently. They are looking for ways to come up with new ideas and opportunities to build a business. Yesterday, the

As business evolves so does your company’s goals and objectives. Consolidation can be forced by regulation. Growth can lead to acquisitions to fill a need in a more expedited fashion. Merger mania can create synergy between

Happiness is an overlooked quality. I remember when I was evaluating which airline to fly from Chicago to Dallas, I pondered about which airline would be more fun. I needed to be in a good mood

Top impediments to growth per Bain & Co who asked 377 executives: 45% insufficient resources (people, funds, tools and time) Inability to focus (too many distractions, indecisiveness) Culture (risk aversion, bureaucracy, no bias for action) Organizational

Businesses have been taught that it needs every customer it can get. The more the better is their motto. Never turn down $$$’s. The reality is some customers or people for that matter are just not worth

When one thinks of a hospital you think of illness. Plus dealing with caregivers, doctors and administrators who just do their job. It is no wonder people do not have a positive predisposition toward hospitals. Can

When we were all children our parents reminded us to always say thank you. Some were reminded more than others…  By expressing appreciation, you are letting the other person know you recognize their action. You are

Delivering on an expectation is no longer enough. I go to a store, buy ice cream, pay for it, go home, and devour the quart. I feel good but what about everything prior to my consuming

The ambassadors for your brand are your internal team. They are the ones who communicate with your customers. How do you treat them? Do they have everything they need to succeed? What do they know about