When one thinks of a hospital you think of illness. Plus dealing with caregivers, doctors and administrators who just do their job. It is no wonder people do not have a positive predisposition toward hospitals.

Can a positive interaction with someone at a hospital make a difference? The obvious answer is yes. How you make that happen is a critical point of difference?

First, any type of improvement must involve patients and their families. Then include the staff and executives too in any research. From these findings establish values you want to share. Make sure you spread the word internally about how to provide these values. Share stories of how a doctor spending time with a patient made the difference. In charts, ask nurses to include personal information that is important. Put caring for patients and their families first. Building a culture of compassion makes people feel you care. The hospital is no longer just an edifice with a name on it. It has transformed into a place where people can go and feel good about each other.