More and more people are having problems interacting with other people, businesses, or technology. How you react to these issues could be an opportunity to differentiate yourself from the competition. Everyone reacts in different ways to

It is a great line from SAP. So many people are caught up in technology that they have forgotten the human element of business (and life). We have gone through a very fast paced migration of

It’s a New Year and you are excited to begin your journey anew. Before you start your voyage I have found it is a good idea to reflect on what transpired in 2018. You might think

Sticking to your plan can lead to a happy ending. Most people develop a plan when they start out in business. The plan is based on information they have gained from research through reading, observing, and

I am sure most people have been involved in a brainstorming session. In its simplest form, you have an agenda built around how to improve a part of your business. It could be a creative exercise

Every day I hear about the latest app, and how it makes your life easier. Technology makes life different from anything before. The big question is “does it make it better?” Do emails break through the

Have you been saying the same thing for quite some time? Have the results of your interactions with existing and potential customers reached a point where you are being tuned out? Has your staff quit listening

No matter how long you have been in business or who you are, the number one attribute you want people to feel toward your business or you is trust. There is no greater spoken sentence than

“Follow Me I’m the Pied Piper” was a popular song written in 1966 by Crispian St. Peters. It’s also a great verse of how to lead. Much of what we read is negative. Even more of what we

“The Long and Winding Road” is the title of a famous song by the Beatles. It is also a journey your customer takes before they make a purchase from you. A helpful way to understand what your customer

Managing from the top down has gone the way of the land line. It used to be the CEO or President set the direction and everyone just hopped on board. Now, power has a more grassroots affiliation. The

Businesses are facing more and more problems. Competition is increasing and coming at your customers from all sides. There appears to be limited solutions to all of these issues. I have always found that creating balance is the

More and more businesses are relying on data to drive decision making. The preponderance of information is making it easier to draw conclusions of what to do to engage the customers “in theory”. Theory is easy

Everything modern is better. Technology makes living easier. Food has gotten more organic which is better for you. There are more choices for everything you may want or need. It seems modern is better for almost

  Everyone is trying to do more and more work in the same amount of time. The quantity of activities we are engaged in is an ever increasing number. We go from one task to another.

When you enter into any negotiation you must be prepared with a strategy. The strategy needs to include what you want as a business outcome. The first step is to have a plan on how the

Consumer product companies have always recognized the benefits of marketing. They have used marketing to enhance their relationships with their customers as well as suppliers plus everyone else they do business with. The consistent form of

  When I do business with a company it is based on what I think of them. What are the components that go into that perception? How about what they stand for or put another way

  As one season ends another begins. People are wired very much like a calendar. They are aware of the seasons and what each one means to them. Plus, what adjustments will need to be made

Is it me or has it become more difficult to have an interaction that goes smoothly? Can I make a call and receive an answer from the first person I speak with? Can I go to

In our fast paced world businesses and their teams are constantly executing what needs to get done. From Facebook to Twitter to LinkedIn to Zynga to Rackspace to the cloud there is always more to do

  Technology is a great example of an industry that can serve corporations in the present. For example let’s say you have a need for a system that helps you keep track of all your customer

Many a business act as if all they need to do is meet the requirements of what is driving the business today. Execute flawlessly and you will be fine in the present. The issue with that

Everyone is talking about content. You need to have lots of information put out by your social media department. Tell people what you do. Educate people why they should buy from you. Keep communicating about how