I have written before about the importance of empathy which includes showing concern for others thoughts, feelings and emotions. Listening more and exposing … Continue reading →
Merging the mind and the heart through marketing
Jim Steuer
The other side of the coin is when rules pervade and authority to make a decision is only for a select few and … Continue reading →
Have you ever been in a situation where the service interaction is just the way you wanted it? The company follows up on your … Continue reading →
Athletes usually go where they can make the most $$$’s. They desire to be the star and do not put much emphasis on sharing … Continue reading →
It has been over 51 years since the city of Cleveland celebrated a professional sports championship! Now, the streak of futility has ended….finally!!! When … Continue reading →
Everyone today is centered around big data. Analysis is based on more and more information. The thinking is the more information you have … Continue reading →
I work with several companies who have had much good fortune. Their growth is a cause for celebration. However, sometimes they just act as … Continue reading →
It’s easy to describe a person’s personality. They are smart, outgoing, active, and kind. These are just a few qualities that make up a … Continue reading →
Is it a big deal if you are not consistent in every way? Let’s remember that your customer can see you 24/7. Everything you … Continue reading →
Consumers are changing service providers at record rates. Whether it is TV, phone, banks, wireless or internet carriers; people are changing. The interesting part … Continue reading →
The world has changed and with it has come the growth of entrepreneurship. People are thinking differently. They are looking for ways to come … Continue reading →
The New Pyramid: Shake Shack
Shake Shack is everywhere. They have grown into markets around the world. Danny Meyer the man behind the business has a unique philosophy. He … Continue reading →
