Fall is coming… It’s Time for (a) Change
As one season ends another begins. People are wired very much like a calendar. They are aware of the seasons and what each one means to them. Plus, what adjustments will need to be made to fit into what is coming next. As the leader of your organization you can use this awareness of […]
Simple is Best
Is it me or has it become more difficult to have an interaction that goes smoothly? Can I make a call and receive an answer from the first person I speak with? Can I go to a store and have a staff member know where fresh salsa is located? And one of my favorites occurs […]
Slow Down and Get It Right
In our fast paced world businesses and their teams are constantly executing what needs to get done. From Facebook to Twitter to LinkedIn to Zynga to Rackspace to the cloud there is always more to do and never sufficient time. The internal and external demands of your job sometimes do not allow you to step back […]
Open Solutions Help Build a Better Tomorrow
Technology is a great example of an industry that can serve corporations in the present. For example let’s say you have a need for a system that helps you keep track of all your customer purchase data. You buy a proprietary solution that fits your current needs and you think you are all set. […]
Staying Even May Put You Behind
Many a business act as if all they need to do is meet the requirements of what is driving the business today. Execute flawlessly and you will be fine in the present. The issue with that approach is the world around you is not static. Your competitors are not operating only in the present and […]
Competitive Content
Everyone is talking about content. You need to have lots of information put out by your social media department. Tell people what you do. Educate people why theyshould buy from you. Keep communicating about how you have evolved. How you are better today than yesterday! I say enough is enough. Stop telling me about yourself. […]
Your Company’s Vision Needs To Be 20-20
One of the keys to success is seeing where you want to go before you get there. Businesses all have dreams and goals. One of the biggest differences is in their ability to integrate what is in their mind to a piece of paper. By writing down your thoughts you create a verbal roadmap […]
Restarting New Year’s Resolutions
Almost everyone I know made New Year’s resolutions for their business life as well as their personal life. Now that 2017 is in its second month some businesses and individuals have forgotten about their resolutions as day-to-day to do’s have taken over. I thought it would be beneficial to remind you what you need to […]
Story Telling- The New Way to Market
Once upon a time …. Was the way many a story began a long time ago. Today history is just as important but the packaging is a changing. When you tell your story you need to think about outcomes before you even begin. Multiple questions need to be answered prior to your putting words into […]
Curiosity helps you Grow…Up
One of my favorite attributes in others is to be curious. Always trying to explore: a new lesson, a new skill, a new place. Never staying in the same place, never being satisfied, and always looking to expand from today toward tomorrow are ways to move forward. Most successful people I have met always ask […]
Empathy Plus Capability is a Winning Combination
I have written before about the importance of empathy which includes showing concern for others thoughts, feelings and emotions. Listening more and exposing your feelings to another are a few ways someone will see you care about them. It appears empathy is critical to getting people to believe you are on their side. The […]
Customer Service vs Company Service – Part 2
The other side of the coin is when rules pervade and authority to make a decision is only for a select few and they are never available. These type of occurrences I have defined as “company service.” The company has predetermined how the process is supposed to work and the customer situation does not […]