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How you communicate is more important than ever before. Whether you are on the phone, in a presentation, typing an email or posting information on the internet, how you say something matters. And the last thing you say is often remembered first, when someone thinks about the interaction. Many times, people focus on what they want to say and then they are done. What is forgotten in that scenario is how your audience feels about the exchange. For example, just before you hang up the phone does your mind move to the next task that has to be completed? If the answer is yes, then so does your voice. This translates to the listener that I am done with you and I am moving on. In a face-to-face presentation this type of impact is even greater. When you are done with your speech, is the audience filled with excitement and ready to get started with what you discussed, or is there a feeling of that is over with and now I can get back to work?

Anytime you finish communication end on a positive note and be upbeat whether you are saying good-bye on a call or summarizing a presentation. The last thing you say leaves a strong impression on what the other person thinks of you and what you said.

Remember leave them glad they interacted with you.